We ship most orders within 48 hours. Certain items may be shipped directly from the manufacturer. Those items shipped by our suppliers will ship within 2 to 3 weeks (or sooner), unless otherwise noted.
Most items are in stock. If a delay is anticipated, product availability is listed at the end of the product description. We try to avoid adding shipping surcharges for overweight items, as this charge really is an added cost to the item. If there is an additional shipping surcharge for overweight items, this information will be provided at the end of the product description.
Please allow an additional 3 - 5 business days for actual shipping time.
To help make your shopping experience with ALPHAPET.COM more enjoyable, within 24 hours of receipt of your order, we will send an e-mail confirmation detailing order status, carrier information, tracking number and expected delivery date. We will notify you promptly if any item(s) are back ordered.
Shipping & Handling charges to the 48 contiguous states:
|Merchandise Total||Standard Shipping||Priority Mail *||Next Day Air & Priority Mail Express*|
|Up to $15.00||$2.95||$ 6.95||$22.95|
|$15.01 - $30.00||$4.95||$ 7.95||$23.95|
|$30.01 - $50.00||$6.95||$ 9.95||$24.95|
|$50.01 - $75.00||$7.95||$10.95||$25.95|
|$75.01 - $99.00||$9.95||$12.95||$26.95|
|$99.01 - $200.00||Free! (see exceptions*)||$19.95||$28.95|
|$200.01 - $500.00||Free! (see exceptions*)||$20.95||$32.95|
|Over $500.00||Free! (see exceptions*)||$24.95||$35.95|
Additional shipping charges will be applied to orders shipped to Alaska, Hawaii, and U.S. Territories. Standard shipping is not available to these locations.
Same day expedited shipping is available only for in-stock merchandise for orders placed before noon EST, Monday thru Friday (excluding holidays).
Orders shipping to P.O. Boxes or APO/FPO addresses must be sent via standard shipping.
Overweight items (see below for additional information and restrictions**) will incur a shipping surcharge regardless of merchandise purchase total. These items are not eligible for free shipping.
* EXCEPTIONS: Certain Items can not be shipped Priority Mail or Next Day Air due to oversize dimensions or weight. These items include Beds; Bowls & Feeders; Crates; Gates; Car Ramps; Wire; Mosquito Magnets.
Not all items are available for Priority Mail or Next Day Air shipping. If an item is out of stock or will be drop shipped from our supplier, we will notify you by email within 24 hours of receipt your order to advise you of any delay. Please be sure to check your email for any shipping updates.
**OVERWEIGHT ITEMS - ADDITIONAL INFORMATION:
We are currently unable to ship the following pet food brands and other overweight items outside our distribution area encompassing the Northeast and Mid Atlantic states without adding shipping surcharges. For orders shipping outside this distribution area, we will advise you of any added shipping surcharges prior to processing and shipping the order. Pet Food brands (dry foods and wet foods) and overweight products affected:
Pet Food brands - Acana; Applaws;California Natural; Nature's Variety; NutriSource; Orijen; Precise; Weruva
Overweight products - Crates; Car Ramps; Gates; Mosquito Magnets
SHIPPING CARRIER: Depending on your delivery location and weight of order, we use USPS First Class Mail, Priority Mail & Express Mail; United Parcel Service for ground and Next Day Air shipments.
PRIORITY MAIL: Based on where your domestic Priority Mail package is shipping from and headed, please allow for 1, 2, or 3 day specific delivery. Unfortunately, we are not able to guarantee delivery within these time parameters, as this is dependent on the postal service. However, we will make every effort to assist you in tracking the delivery progress of your Priority Mail order.