Shipping & Pricing Information
We ship most orders within 48 hours. Certain items may be shipped directly from the manufacturer. Those items shipped by our suppliers will ship within 2 to 3 weeks (or sooner), unless otherwise noted.
Please allow 2 weeks for personalized items (includes order processing and transit).
Most items are in stock. If we expect there to be a delay, we will advise you by email.
We try to avoid adding shipping surcharges for overweight items, as this charge really is an added cost to the item. Pet Beds (included in order totals with a minimum of $99) and the Moderno Crate are shipped in the continental USA without added shipping charges.
Please allow an additional 3 - 5 business days for actual transport time.
To help make your shopping experience with ALPHAPET.COM more enjoyable, within 24 hours of receipt of your order, we will send an e-mail confirmation detailing order status. Once your order is processed and shipped we will provide carrier information, tracking number and expected delivery date. We will notify you promptly if any item(s) are back ordered.
Pricing:
Prices are subject to change. If a product has incorrect pricing due to typos or manufacturer price increases, we will advise you prior to order acceptance and processing.
Additional shipping charges will be applied to orders shipped to Alaska, Hawaii, and U.S. Territories. Standard shipping is not available to these locations.
Same day expedited shipping is available only for in-stock merchandise for orders placed before noon EST, Monday thru Friday (excluding holidays).
* EXCEPTIONS: Certain Items can not be shipped Priority Mail or Next Day Air due to oversize dimensions or weight. We are also not permitted to send lithium batteries via Priority Mail or Next Day Air.
Not all items are available for Priority Mail or Next Day Air shipping. If an item is out of stock or will be drop shipped from our supplier, we will notify you by email within 24 hours of receipt your order to advise you of any delay. Please be sure to check your email for any shipping updates.
SHIPPING CARRIER: Depending on your delivery location and weight of order, we use USPS First Class Mail, Priority Mail & Express Mail.
PRIORITY MAIL: Based on where your domestic Priority Mail package is shipping from and headed, please allow for 1, 2, or 3 day specific delivery. Unfortunately, we are not able to guarantee delivery within these time parameters, as this is dependent on the postal service. However, we will make every effort to assist you in tracking the delivery progress of your Priority Mail order.