Privacy & Security
Our Commitment to Privacy:
We appreciate your patronage and will do everything possible to make shopping at alphapet.com an enjoyable experience. We will guard your credit card and personal information with the highest levels of security and confidentiality. We do not sell or rent any personal information to third parties.
Contact and Personal Information:
You will receive emails to confirm your order, and we will contact you via email, phone, or postal mail if we have questions regarding your order. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
On occasion, we may email or send you postal mail about special offers, shopping opportunities, and special events. If you wish to be removed from these mailings, please email us, and state which mailings you do not want to receive.
In addition to order confirmation, we use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Please note: Email is not encrypted and is not a secure means of sending credit card information. For your protection, please place all orders through the provided order form or over the telephone.
How to Contact Us:
Should you have any questions or concerns about these privacy policies, call us toll free:
1-800-738-4438 (1-800-PET-GIFT) Monday-Friday 10a.m.-5p.m. EST.
Or send email, correspondence to:
P.O. Box 90
South Salem, New York 10590
Our Commitment to Data Security:
To prevent unauthorized access, maintain data security and ensure the correct use of information, we have established appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Before asking for your credit card number, and other personal information, your browser will switch to secure mode. This is shown by an unbroken key or closed lock symbol in the lower corner of your browser. Also, if you have accessed a secure server, the first characters of the URL will have changed from "http" to "https". This indicates that you have successfully begun to encrypt (scramble) information transferred from you to the internet. This technology is known as Secure Socket Layer (SSL) and is known to be a very safe means for encrypting data over the internet. We support up to 128 bit security depending on the country you live in and the browser you are using.