Our Return Policy
Every item we sell is backed by our 100% unconditional guarantee. If for any reason you are not satisfied with your purchase, simply return it to us for an exchange or refund within 60 days of purchase (30 days for Garmin/Tri-Tronics Remote Trainers and Bark Limiters, and DogWatch BigLeash FireFly Remote Trainers). Videos may be returned, however, they must be in the original un-opened package.
Note: Health department regulations will not allow us to accept returns of beds, clothing, crates and carriers. This policy is intended to protect you and your pets.
Note: Personalized items are not returnable.
Returns must be accompanied by an original sales receipt, and items must be returned in new condition with the original packaging and contents. Shipping and handling charges are not refundable.
Return the package prepaid (we cannot accept C.O.D. packages). For your protection, please insure the package, and send it to:
148 North Bedford Road
Mount Kisco, New York 10549